VIKASH MJ

User Experience & Interface Designer at ZOHO.


I love exploring ideas that spark curiosity and creativity. Recently, I've been diving deeper into:

  • Digital Bible experiences & scripture exploration
  • Product design, UX & design thinking
  • Visual storytelling through UI
  • Exploring the intersection of AI × UX
  • Creative coding & experimental projects

Projects

VIKASH MJ

Senior Product Designer – AI & Enterprise UX at Zoho

Enterprise SaaS UX AI Product Design ZIA Experience Design

Profile

Senior Product Designer with 8+ years of experience designing enterprise SaaS products at Zoho.

Focused on AI-powered customer support experiences in Zoho Desk, building ZIA (Zoho Intelligent Assistant) workflows that improve agent productivity and decision-making. Experienced in enterprise UX, AI-assisted workflows, scalable product systems, and cross-functional collaboration with engineering and product teams.

Impact

  • Designed AI-driven workflows that reduced support response time by around 40–50% in key scenarios.
  • Built AI-assisted tools that improve agent productivity and ticket handling speed.
  • Contributed to enterprise features used by thousands of global support agents.

Experience

Senior Product Designer 2017 – Present

Zoho Corporation

Working on Zoho Desk, designing AI-powered customer support tools for enterprise teams. Focused on building intelligent product experiences powered by ZIA (Zoho Intelligent Assistant) that help agents handle support tickets faster and with better context.

Key Contributions

  • Designed AI ticket thread summarization to help agents quickly understand long support conversations.
  • Designed AI reply assistant that generates contextual responses using knowledge base data.
  • Built AI-driven support workflows that reduce agent effort and response time.
  • Designed sentiment detection and tone analysis features for customer support conversations.
  • Simplified complex multi-step support workflows into AI-assisted actions.
  • Designed Guided Conversations, a chatbot builder for support automation.
  • Designed enterprise analytics and reporting interfaces used by support teams to monitor performance.
  • Designed third-party extension discovery experience for Zoho Desk Marketplace.
  • Contributed reusable components to internal design systems using Figma.

AI-Assisted Design Experiments

Exploring AI-assisted design workflows to accelerate product design and rapid prototyping.

  • Used Figma Make to generate workable prototypes directly from design ideas.
  • Experimented with Claude + Figma MCP to generate UI concepts, product interfaces, and design system components.
  • Investigated workflows where AI assists in generating, editing, and scaling design systems.

Personal Projects

BibleHere A minimal Bible reading web application designed for distraction-free scripture exploration. www.biblehere.com
WireSketch A lightweight UI wireframing tool inspired by Balsamiq, built for quickly sketching interface ideas and early-stage product thinking.
Other Experiments Built experimental tools and small applications using AI-assisted design workflows and Figma-based prototyping. Currently exploring AI-powered product design workflows including interface generation, design system editing, and rapid product prototyping.

Skills

Interaction Design AI Experience Design Enterprise SaaS UX Product Thinking Design Systems Prototyping Wireframing

Tools

Figma (Advanced) Adobe Photoshop Adobe After Effects Adobe Premiere Pro Claude + Figma MCP Creative Coding Tools

Leadership

  • Mentored junior designers on mobile and enterprise product design.
  • Participated in design hiring interviews.
  • Led feature execution in cross-functional product teams.
  • Created training materials and documentation for shipped features.

Education

Visual Design Practice Zoho University. Tenkasi - 2015-2017
Diploma in Mechanical Engineering Nagercoil - 2012-2015

Contact

Email LinkedIn X (Twitter)